Shipping & Returns

All orders ship from our studio in Windsor, Nova Scotia, within 7 business days. We strive for and often achieve an even faster turnaround time, typically within 3 business days.

Once your order has left our studio it should arrive within 5-9 business days for addresses within North America. International order transit times can range anywhere from 1-6 weeks. If you need an update on your order please reach out at admin@classycards.ca and we will do our best to get back to you as soon as we can. 

Buyers are responsible for providing an accurate and up-to-date shipping address. 

If you need to change your shipping address, please email us with your order number and the correct shipping address at admin@classycards.ca. You must contact us before your order is processed, if your order has already shipped before you contact us, we are unable to change your shipping address. If you provided us with the wrong shipping address we cannot re-ship your order. 

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. 

If you received the wrong item order your order was damaged in shipping, we will send you a replacement. Please reach out to us at admin@classycards.ca to get a replacement order set up. Please include a photo of the item you received and any damage to your order with your email. We will not cover replacements for items damaged or broken after delivery. 

If your package seems to be lost in transit, please reach out to the shipping provider, as they have more up to date information than we have. And if you still need more help please email us at admin@classycards.ca

We recommend that you purchase our shipping protection to cover any potential issues with your shipment. Our shipping protection does not cover incorrect shipping address. 

We accept exchanges within 14 days of delivery. Please note we do not offer refunds, we offer exchanges or store credit only. Buyers are responsible for return shipping fees. We recommend selecting a tracked shipping method to receive delivery confirmation. In your return package, please include this return form with your package.

Classy Cards Creative Inc

69 Water Street

Windsor, NS B0N 2T0

Canada

Our team will fully examine your item(s) and refer to the return form to fulfill your request. Please allow approximately one week for processing in our warehouse. If we are unable to fulfill your request we will reach out as soon as possible. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Clearance, final sale, and grab bag orders are ineligible for return or exchange.

To cancel your order, you must contact us within 24 hours of purchase or before it ships. After 24 hours, we are unable to cancel your order.