returns

All of our orders ship out of our office located in Windsor, Nova Scotia, Canada. 

Yes we do! And customs and duties are included in the shipping price for US orders. However all packages going to the US must clear customs now, which adds time onto the shipping timeline. Customs clearance can take anywhere from 1-14 business days. You cannot cancel orders once it's been shipped. Refund will not be issued due to customs delays. 

Yes, we do ship internationally! International order transit times can range anywhere from 1-6 weeks. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Our processing times are usually between 1 and 3 days, but can take up to 7 days if we are experiencing a large volume of orders. Once your order has left our studio, it should arrive within 5 to 9 business days to addresses in North America depending on what shipping method you choose at checkout. For specific updates on your order, feel free to email us at admin@classycards.ca

Shipping is free within Canada on orders of $100+, and US on orders of $150+! International shipping is charged according to available rates, based on weight of the items ordered and the package's destination.

If you need to change your shipping address, make edits to your order, or want to cancel an order please email us at admin@classycards.ca. We will try to accommodate the changes or cancellation to the best of our ability as long as we have not yet shipped out your order!
To cancel or make edits to your order, you must contact us within 24 hours of purchase. After 24 hours, we cannot guarantee changes or cancellations.If an item is not delivered to the buyer because of an inaccurate shipping address, a full refund or replacement order is not guaranteed. We cannot make modifications to your billing address or payment method.

If you received the wrong item order your order was damaged in shipping, we will send you a replacement. Please reach out to us at admin@classycards.ca to get a replacement order set up. Please include a photo of the item you received and any damage to your order with your email. We will not cover replacements for items damaged or broken after delivery. 

We accept returns within 14 days of delivery. Please note that we do not issue refunds; all approved returns will be provided as store credit.

Customers are responsible for the cost of return shipping unless Free Returns was added to the order at checkout. This optional, low-cost add-on covers return shipping should you need to send something back.

To start a return, press Here.